Skip to main content

Hello Subaru of Temecula


42050 A DLR Dr, Temecula, CA 92591 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (9) No (1)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
Service
Written by John smith on 06/09/2023

I dropped off my car for an oil change and tire rotation. I asked them to take a look at the eyesight because the car had been acting funny. They said they cannot and that I would have to book a separate appointment. I then asked for a shuttle to take me 4 miles down the road to work. They said they don’t have a shuttle. I asked for an Uber and they said no, all travel accommodations would have to be arranged by me. All other dealers in the area will call you a rideshare free of charge, including the dealer I bought the car from in Riverside. I asked if I could take an extended test drive of a car to my office and return in an hour and half when my car would be done. They said no. So I had to pay for an Uber to and from work to make a meeting. When I returned I asked to speak to a manager but there was none available.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Julie Martinez on 06/22/2023
Dealer Response
Hello John, Thank you so much for taking the time to provide us with feedback at Hello Temecula Subaru. We appreciate all forms of feedback so we can work towards delivering a 5-star experience in every space you visit us. You are right; there is no excuse for not providing options to find a solution to your service concerns. Please contact me so I can assist you with your concerns. We would be happy to assist you with this. Please feel free to contact me (Eric Kelley, Service Director) at 951-553-2050, and I'll handle this for you. We appreciate your business, and thanks again for taking the time to provide feedback. Have a great rest of your day!
Report