Glenn E Thomas Dodge Chrysler Jeep

While my sales experience was very positive at Glenn E. Thomas Dodge, I have had been extremely frustrated with their service department. I live in Torrance, CA which is about a 20 minute drive from the dealership. Unfortunately, at the time I bought my 2005 Dodge Ram 1500 Quad Cab, there was no closer dealer. When I bought the truck, the salesman assured me that it was best to bring the truck back to the dealer's service department for Oil changes. The price was competative, and they'd even throw in a free car wash. Sounded like a great deal. Unfortunately, they don't take appointments for oil changes, and the slots fill up fast, especially on Saturdays. Here is a summary of my attempts to get oil change service: 1. Arrived at 9 am, received my car back about 90 minutes later, but it was washed. 2. Arrived at 12noon, was told that they were full for the day, and I'd have to come back another day. I told the service writer that I was near my mileage requirement for the warranty. He assured me it would be okay to go a little over (this wasn't the message I got from the service writer at my first appointment, where I was within 20 miles of "3,000". He told me I almost "voided my warranty." 3. Called at 11 am to see if there were any open slots before I drove 20 minutes to the dealership. The service writer said yes, and to bring the truck down. Arrived at 11:30am, no slots left. Was turned away. I told the service writer that I called and that I was upset. That I was left with no choice but to take my truck to Jiffy Lube. He said that technically he wasn't allowed to say so, but that if I got a receipt from Jiffy Lube I could take it there instead. I now have 13,000 miles on my truck and have gotten the last few oil changes and minor services elsewhere. The dealership calls me at least once a week leaving messages on my machine about "welcome back promotions" for oil changes. Until they let me schedule and appointment, or I need a major repair under my warranty, I'll take my service business elsewhere.