Glenn E Thomas Dodge Chrysler Jeep
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Dealership Service Review
service Rating
Bad Service
Written byon 12/10/2012
updated 06/13/2025
Well The sale team is good and will treat you well to sell you a new car.But the Service Dept is something else!They dont care if you have to get to work,they do a poor job on your car that you have to bring it back the next day.Yes they will fix it again,but who has the time to bring it back again,for the same repair work? If you have the time and don't have a job,Okay, you can maybe waste your time their waiting.But if your time is worth something this is the wrong place to get service. They do a good job to sell you a new car but do a poor job fixing your new car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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glennethomas1 on 12/12/2012
Dealer Response
We are sorry you did not have a great experience with our service department. They are extremely well-known in the community for stellar customer service. We want to correct any imperfections in our process to make sure you spend the least amount of time possible while waiting for you vehicle to get repaired. If you wouldn't mind sending us an email or giving us a call, please ask for John Davis General Manager or Tom Bonnstetter Service Manager. We would like to look into this further. Thank You! Our customer feedback is always appreciated.
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