Platinum Chevrolet

I had a 9:30 AM appointment made online. I said in the appointment that I would drop the car off the night before. I showed up and the person behind the counter took my key. I also re-explained about the "shift to park" issue I was having and suggested he should probably disconnect the battery so it did not fully drain ( as I had the several days I had to wait for the appointment. I saw them come out and put a number on my car rear view mirror as I was leaving with my wife. The next day I got a call asking if I wanted to reschedule my appointment. I explained about dropping it off. They called back to discuss that the car wouldn't start. I re-explained about the "shift to park" issue I was having and my suggestion to disconnect the battery. They called back and said they had the parts in stock. Online I had seen that the issue was frequently seen - thus a known issue - in my vehicle and that the repair for this issue was opening the central shift panel, which took less than ten minutes and exposed the location of the switch which needed to be replaced. I would guess that replacing the switch would take maybe another half hour. So this was a quick repair - maybe an hour or so. I got a call back later saying they hadn't completed the job and asking if they could keep it over another night. I agreed. They completed the job the next day and said I could come in and get my car. The bill for the job was 1 hour for analysis to discover the cause of the issue and 1.8 hour for the repair. I think this is excessive, but I paid. It then took them over 1/2 hour to find my key. They had mis-marked it. Eventually I got out with my car.