Stevens Creek Mazda
Dealership Sales Review
This is a review not for Mazda (great cars, I've owned 5) but for the dealer. I spent over 5 hours trying to turn in my lease and exchange it for a newer car. I was assured this would be a breeze as I was return customer and my credit rating was high. The car was not on the lot so had to be transferred from another dealer 8 miles away. Long story short, I signed all the financial paperwork, we negotiated a deal, and we waited, and waited. Eventually, we left for an hour to get some food. Hour 4 they called and said the car was there and ready. It was not ready. Then some young thang (secretary) came in for my final signature and said I needed "proof of income" (I am retired, yet own several rental properties which was discussed at the beginning). Yeah, I lost it at this point. This dealer is understaffed and is not customer service oriented. This has been my experience numerous times. I will not be buying any more Mazda's from Oaktree. I suggest seeking out another dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No