Mercedes-Benz of San Jose
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Dealership Service Review
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Business owner
Written byon 12/06/2023
My Sprinter that I bought from San Jose Mercedes Benz was brought in for a warranty repair. My van was kept for 35 days before being fixed. I was given a loaner CAR which was unable to do our pickup and delivery routes. The service dept. finally called me and took a replacement part off of another vehicle to fix mine. Hopefully this part is covered under my factory warranty. I asked for our windshield wiper fluid to be diagnosed and repaired. I was charged and I paid $350.00 for this repair and when I received my van it still does not work. I am having a mechanic repair it and again paying to repair it. Why would I ever consider taking my Sprinter back to this dealership???
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Chole Yates on 12/08/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (408) 214-3009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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