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Mercedes-Benz of San Jose


3000 E Capitol Expy, San Jose, CA 95148 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (9) No (3)
Service Rating
Recommend:
Yes (18) No (5)
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Dealership Sales Review

2 out of 5 starssales Rating
AutoNation and MB San Jose
Written by MBGLC63 on 03/03/2024

I purchased a Mercedes AMG 63 from MBSJ. This dealer is the part of AutoNation which is the largest car dealership in the nation. The purchase part was pretty fast in terms of them taking money from me. Then paperwork had to be sent, which took some time, before the car shipped to me. When the car arrived, I brought it to my local dealer and showed it to my Service Advisor. He noticed that a couple services should’ve been completed prior to sale since the car is only a few hundred miles from requiring the service. From there, I went to register the car only to find out that I need the title to register and plate the car. There’s a 500-1k fine for driving without a plate. I immediately reached out to the dealer to explain that I need the title ASAP. They already day had funds for the car for nearly 2 weeks. After many phone calls not returned and emails not answered… and no real information… I feel compelled to share my experience. It’s been more than 2 WEEKS since the car arrived and I have no idea if the dealer has even submitted the title yet. My numerous communications have been to both the General Manager and Sales Manager, and the GM hasn’t reached out to offer assistance or an apology. I actually opened a complaint with AutoNation and their policy gives them more than a week to reply. Buyer beware! Your local dealer has more skin in the game with their customers. It doesn’t seem like AutoNation and this dealer care at all.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Serenity Gibson on 03/06/2024
Dealer Response
Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 214-3009 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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