DCH Honda of Mission Valley

I can not recommend this dealer. At first, I left the dealership with a sense of pride and satisfaction as my 18 yo daughter drove home in her new Civic si sedan. Our sales person, Tony, was excellent and made the process as smooth and as enjoyable as possible. The finance person, Derek, was also professional and articulate. Unfortunately our experience turned negative when I examined the sales contract. We purchased a security system in the finance office at a discounted price. I realized we paid more for the system than that price. I also realized Derek failed to go over the sales contract with us before signing and it was my fault for assuming everything disclosed verbally would end up in the contract, a $131 mistake. I felt I needed to bring the situation to GM, Jeff, believing he would make it right for us as a new customer. I asked for a $131 refund as a sign of good faith. Jeff refused to refund any of our money, not a penny. If Jeff had offered to split the difference, I would’ve been satisfied and highly recommend the dealer. He didn’t, so I will never buy a car from thi DCH Honda of Mission Valley again!