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Mossy Toyota


4555 Mission Bay Dr, San Diego, CA 92109 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Ripped-off Customer
Written by neg8dwarranty on 10/13/2012
updated 06/05/2025

First and foremost, have your vehicle inspected by another mechanic after having it serviced at this location.   I brought my vehicle, to this location, for a diagnostic regarding an ongoing problem.  At that time, the service department installed a defective part in my vehicle.  Several months later, I discovered the defect.  Since the part is still under warranty, I returned my car to be inspected.  I explained the situation to the mechanics and Dale S.  Dale S., director of the service department, negated to honor the warranty of the part, refused to replace it, and, to add insult to injury, blamed me for the broken part.  Now, I have to get an attorney or go to small claims court to resolve this dispute.  Who do you think will win if they say a new part was installed?  Beware!  You might get ripped off too.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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