Mossy Ford

Dear Mossy Ford, I hope this email finds you well. I am writing to express my disappointment with my recent service experience at Mossy's. On June 29th (Thursday), I brought my truck in for service, and at that time, two service managers informed me that the staff would be available to start inspecting my vehicle either on the same day (Thursday) or the following day (Friday). However, to my surprise, my vehicle did not receive an initial inspection until July 3rd (Monday). I finally received an update on July 7th (Friday) that repairs were underway and they were completed on July 10th (Monday). The prolonged delay in starting the repairs left me with an unforeseen inconvenience regarding my rental car coverage. As my warranty only covered the actual days of repair, I ended up being responsible for a hefty $340 rental fee. Had my truck been serviced as promised by the service managers, within two days, this additional expense could have been avoided. My main concern is that I should have been provided with complete and accurate information regarding the timeline for the repairs and the potential delays. This would have allowed me to explore other rental car options if necessary. Being a loyal customer at Mossy's for over 5 years, this was the first instance where I felt completely dissatisfied with the level of service provided. I sincerely hope that this issue can be addressed appropriately, and that future customers will not encounter similar frustrations. I value the relationship I have had with Mossy's over the years and hope to see this matter resolved in a satisfactory manner. I look forward to hearing back from you soon. Best regards, Ken