Mossy Ford

was lied to about my apr rate. They told me higher and got me to agree to a price point, and then used the 6% that they lied about and applied that amount towards 'optional' warranties that i did not agree to. They never disclosed the final amount of the vehicle, and they changed the term on me without notifying me from 60 to 72 months just by using the amount i was able to pay. They forced me into the transaction by limiting me to 5 mins for a special deal they contacted the general manager about 3 times and said they might even get fired. The 'sales manager' even said that i could refinance with them in 6 months, but i learned that isnt possible. They also made me the co-buyer when i am the primary buyer with a co-signer. They did not notify me of this and just rushed me to sign after taking 2 hours of optional fees that they did not explain. We explained to them we did not want or have money for optional extended warranties and thought we made it clear, but they added it without telling us or explaining anything. They just fit my price point for 60 months, but added another year and left the price point the same. A lot more happened, but i just want help with this because this is a normal thing at the mossy ford location in mission bay/ pacific beach. I did read the yelp reviews till i was a victim of their scams and hidden fees. This first vehicle purchase is a complete nightmare and i fill mistreated. This is fraud inducement. I am extremely dissatisfied with a purchase i recently made at your location. The "sales manager" who assisted me was far from helpful and did not distribute any customer service, but distributed lots of hate towards me. I did purchase a car i am satisfied with, but i am dissatisfied with the way your salesman made the sale and all the additional charges that were added that i did not realize till after i left. I was interested in a vehicle i looked at the day before and the price wasnt right. We were unable to agree on a price so i left, and the next day i received multiple calls claiming you (the company) would get to my asking price. That did not happen, but i was okay with a price that was close and fair for both of us considering the KBB value of the vehicle. The salesman claimed to have called his GM 3 times and that he would probably get fired for this deal, and that he shouldnt be doing this. I thought it was fair, but it wasnt. What he did was price point me to an estimated amount that i could pay, and then lied about the apr rate in order to add warranties and other optional fees that were not brought up to me. He made a fake apr rate, and price. He said i only had 5 mins to make the decisions or else the deal would be no longer available, he never discussed the warranties, and other options he added. He lied to me about the terms. Also made me the co-buyer when i was the buyer and just had a cosigner to make it work in his favor. He disrespected me, talked about his "amazing credit score, the new car he bought his Daughter that shes not happy with, the place he lives in, the car he paid cash for, he flirted with my mother, while her husband was outside looking at the car, and more. I read reviews after i made my purchase on yelp and realized this is a typical thing for your location. Im not sure if you're familiar with the reviews. He also tried to talk me out of buying the car because since its used people farted in it....... it is not my fault i dont have money to buy a new vehicle nor should it be his concern what i buy because he should just be assisting me in having an amazing sales experience. I spent more hours at your location then some of your workers. A lot of them just sitting on their phones and laughing. I have never been so manipulated and mistreated in my life. I was forced into something and rushed because they were closing soon. The sales manager even tried to lie about the closing time just to make the sale. He also made a fake sales paper with apr rate price of vehicle etc. I requested to have it and come back before they close and he told me i was not allowed to and wrote it on the back of scratch paper. I should've been smarter and not so naive, but you would think the company actually cares about their company. He even kept telling me if i buy a ford from somewhere else he will make sure they dont service or help me at HIS location. Is that even possible to discriminate someone based upon where they purchased their car ? I am going to proceed and make the necessary actions in order to resolve my problems. I am interested in the car, but not the optional fees that they added and did not discuss with me. They got passed me because the rushing and making sure it was at my price point by lying about the apr rate and adding 6% of optional fees. They told my parents and i that the apr rate was 10% when it was actually 3.99%. I hope you dont encourage this activity or type of sales. I understand they work upon commission, but do they no longer care about customer relations. All i ask is that the optional fees that i did not agree to or that were never addressed to be removed. If you have any questions please contact me, but i will be submitting more formal complaints. Thank you for your time.