Lexus San Diego
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Dealership Sales Review
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BUYERS BEWARE
Written byon 08/09/2014
Buyers beware! This dealership is "independently owned" so if you have a problem, you are stuck with them! Your complaints will go unanswered and you are basically screwed. The bad reviews are true, if you buy a car here, hopefully it goes well for you. Who wants to spend MORE MONEY on an attorney after you paid a lot of money for your car and you are stuck with the car and the dealership! They say they are owned by "Penske"? Well try calling the corporate office, they will confirm "independent dealership". If you take your car to another dealership, you will have to pay for it! It's true they DO LIE to you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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lexussandiego on 08/12/2014
Dealer Response
consumer50,
We're very sorry to hear about your experience. Please know that your feedback is important to us and our Guest Satisfaction Manager, Kyle Schulz, would like to discuss this matter with you in greater detail one-on-one. Would you please provide your preferred contact information in an email to kschulz@penskeautomotive.com? We hope to hear from you soon and look forward to resolving your concerns with our dealership.
Thank you,
Lexus San Diego
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