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Lithia Toyota of Redding


250 E Cypress Ave, Redding, CA 96002 (map)
Today 8:30 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
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Written by stopbm on 03/01/2014
updated 08/01/2025

I took my Toyota Tundra in for it's 6 month service. It had 3,500 miles on it. I was told that I had to wait until my truck had 5,000 miles on it even though the owners manual specifically states that "if after 6 months take your toyota in to get serviced, Don't wait for 5,000 miles. Additionally, I bought the lifetime oil changes that was guaranteed to be done every 3 months or 3,000 miles, They said they wouldn't do it until 10,000 miles. I know it is recommended to be done every 10,000 miles, but I purchased the lifetime oil changes because I didn't want to wait that long. Obviously a Breach of Contract. I called to have my Tundra towed out of the mud and was told that it was going to cost me $100. When I purchased it I was told it didn't matter where I was they would tow it, bring me gas, give me a jump, fix a flat at no charge to me, "That is toyota care" Toyota said they were wrong and said they aren't responsible. I disagree, Toyota should be held responsible to make sure their dealers do what they are supposed to do. This dealership diliberatly lies to get you to buy a vehicle and then latter it's up to you to sue! I WILL BE SUING! Drive to sacramento or somewhere else to buy your toyota. It will be worth it. If you buy from Lithia Toyota of Redding document everything you are told. You will need it when you have to sue later on down the road.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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reddingtoyota on 03/18/2014
Dealer Response
Hello, We are sorry for any miscommunication on your service and oil change. Your experience did not live up to expectations – yours or ours. We should not have turned you away, the Toyota Servicing was available to you at this time. Toyota Care does offer 24-hour Roadside Assistance, off-road assistance is not included in the coverage. We are sorry if this was unclear to you, we should have taken the time to explain it to you more concisely. I would be happy to discuss this with you further if you wish. Please contact me at (530) 223-2600. Sincerely, Don Butler, General Manager.
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