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Thorson Motor Center


3456 E Colorado Blvd, Pasadena, CA 91107 (map)
Today 8:30 AM - 7:30 PM
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Yes (3) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
Caveat Emptor
Written by cljs on 10/29/2008

We took our vehicle into the Thorson dealership for routine maintenance prior to a trip. This was a well-maintained vehicle with about 80,00 miles. Their original estimate was a reasonable few hundred dollars. During the day, the dealer called us multiple times - each time raising the cost of repairs. Eventually the cost escalated to almost $3000. No arguing or questioning - we just told them to go ahead and make the repairs. When we picked the vehicle up, we noticed the driver's door creaking when opening and closing, but as we had to leave for the trip in morning, didn't inform the dealer at that point. On the trip the door got worse - it literally sounded like it was going to fall off. We also noticed the accelerator would make a clicking sound each time you pushed down or let up on it and there was rattling coming from under the dash. None of these problems were occurring prior to our taking our vehicle to Thorson, so when we returned from the trip, we took it back to Thorson to have it checked. Thorson called us later in the day to inform us that they were not responsible for any of these problems, because they didn't do work in any of these areas. It appeared to them that this was just normal wear and tear. They said it was unfortunate that these problem occurred at the same time they worked on the vehicle, although for a few hundred dollars more, they would be very happy to correct our problems. My advice regarding Thorson Motors: Caveat emptor - "Let the buyer beware."

  • Recommend this dealer? No

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