Thorson Motor Center
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Dealership Service Review
service Rating
Service at Thorson Motors, Pasadena, CA
Written byon 03/19/2015
Always a good experience. Often a great experience. My favorite Service writer, Joe, is always attentive when I arrive and wants to be sure he understands the issue if there is one. If it is just a routine servie he always makes sure to check for items which I may have overlooked, but it is always my decision on what work will be done. Joe respects my knowledge and listens to what I have to say , but is very knowlegable and will discuss issues fully before the course of action is decided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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thorsonmotor on 03/24/2015
Dealer Response
Thank you for continually choosing us for your vehicles service needs and for leaving us this feedback! Joe is a valuable member of our team and were ecstatic to hear that he is always able to accommodate your needs and provide you with a good experience. Please come back and see us again in the future with anything else you might need. Take care!
Best regards,
Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com.
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