Thorson Motor Center

Let me start by saying: Car buying is probably the most uncomfortable, unpleasant thing in the world for me. Like many people, when the economy tanked in 2007/2008 my credit score took a dive into the VERY shallow end of the swimming pool. So when our car died, I was beyond sick with the idea of car shopping-holding out for 26 days before I would even consider it. I filled out an online credit application and was e-mailed several hours later by a salesperson named Olivia N.-who I can only describe as one of the nicest, most patient people out there. I felt ZERO pressure when talking to her and more importantly, she didn't make me feel like a bad person for having low credit. She was extraordinary-even offering to come pick us up in South Whittier since Pasadena is a ways away. She assured me (the word she used was "guarantee") that we would be able to leave with a vehicle when we came in. She and I spoke nearly every day for eight days or so, where she answered every little question I had. She even made sure that the car we wanted (we visited the web site before we visited the dealership) would be available. One of the things that stresses me out the most about car shopping is the amount of time it takes to fill everything out, run credit, verify income, etc... I am not even lying, the last vehicle we bought-we were at the dealership for over six hours. (We went in in the afternoon, around 2, left between 8:30 and 9:00 pm). Olivia assured me that this would not be the case with us. We arrived on Saturday (01/26/2013) at 9 am. We had already been approved (thanks to Olivia) so it was just a matter of test driving, filling out actual copies of the forms done online and then signing the paperwork. We left that dealership by 10:30 am. It was an incredible experience to be in and out so quickly. And frankly, it probably would have been quicker if we hadn't chatted so much with everyone and then sat in the car before we left and just marveled at how wonderful everyone was. A special shout out to the woman in finance (whose name I cannot remember) who was just about the sweetest person. She actually thanked us for our business and if you have had credit issues like me, you know that usually you don't get treated very well. (Most places think they can treat you like crap because your score is so low and you are so desperate). She was just a lovely woman. Another special shout out to Gabriel in finance who helped us sign all the paperwork. He was so pleasant and kind and had an absolute gift for explaining all the nuances of the contracts/paperwork we were signing. Gabriel told me they specialize in securing financing for people with challenged credit. They did that for us and they treated us like human beings. So, in conclusion, please, PLEASE go see Olivia and everyone else at Thorson. We love our 2011 Nissan Cube and we are so blessed and grateful that Thorson approved us. Especially if you have credit issues-go see them. They are going to treat you so well-you won't regret it!