DCH Honda of Oxnard

I want to bring to your attention a very positive buying experience I had when visiting DCH Honda of Oxnard on Thursday March 21, 2013. Jeff H. guided me through the purchase of my 2013 Civic EX. I have been buying cars for over 40 years and I have bought plenty of them over the years. This makes my 7th purchase of a Honda Automobile. In addition I have also owned 2 Honda motorcycles and at least 20 other new cars. My first car was the Honda 600 Z coup in 1971. I purchased my 2011 Honda CRV from another dealer but Jeff has won my loyalty to DCH. Jeff H. is the Gold standard on how to give excellent customer service in making the new car purchase an enjoyable task. His comprehensive product knowledge and calming approach to the sale is second to none. He has put back the enjoyment and excitement in buying a car again. Something that has been missing in the auto sales profession for a long time and that I know the auto industry has worked so hard to repair. If there is any way DCH can clone Mr. Hall, please do it. In addition I mean no disrespect to any other sales professional working for DCH in regards to their performance. This is my own personal experience with Mr. Hall and all to often people are so quick to criticize and to slow to compliment. I believe that when someone is doing an exceptional job they should be recognized and be given positive feedback for it. DCH as a dealership has follow-upped with me since I purchased my 2013 Civic EX, the customer relations department and Jeff himself. I know the automobile manufacturers put tremendous pressure on their dealers to preform to high customer service standards but I as a customer can read through whether or not they are acting out of obligation or from a place of sincere care for their customers. Your organization shows a genuine care for your customers. I will not hesitate to refer customers to Jeff and to DCH moving forward. Great job!