Valley BMW
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Dealership Service Review
service Rating
Very sub par
Written byon 11/20/2019
I contacted this place looking for a replacement key for my car. They were very happy to help and informative the first hour or so. Michelle and I decided text would be the best way for us to communicate. Then she told me at 9am that Alexander was working on my request and that he would be reaching out shortly. At noon I sent them a text asking if they were still working on it as I had not heard from anyone. Cricketts.... At 3 I sent another text, with no reply.... So at 430pm I figured they were just blowing me off for whatever reason. Very unprofessional, and sub par what I would expect from any car dealer much less a bmw dealer. Low class bottom of the barrel!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No