Valley BMW
Dealership Service Review
I have used Valley BMW twice now and both time have been an awful experience. Both visits were for oil change and it took them 3 days, both occasion they kept my car for 3 days. First visit they found oil pan gasket leaked so they fixed it. The next oil change they knocked off a seal off the headlight which caused water to get in and burn the bulb out. So I took it back to them and they could not find the leak and wanted to charge me over 2K to replace the entire assembly. They could not find the cause of the leak which is hard to believe. They went from $140 on the bulb to $2,400 to replace the entire assembly. Their service manger was short with me on the phone and did not seem like he wanted to cooperate. That will be the last time I will ever use or refer Valley BMW to anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No