Central Valley Volkswagen

We bought a new 2016 Voltswagen Jetta last July (not even 2 months ago). I don't have any negative comments for the salesman who helped us. He is actually knowledgeable and wouldn't mind going back to him. But my disappointed is the person who is in charge of signing papers. We have to signed the same paper 3 times, twice he sent somebody in our house and the 3rd time is sending the paper overnight. I made contact asking to ask for a copy of the revised paperwork ( I usually want my file in good order) but to no avail. He did not call up or respond to my email I even call the sales manager to remind Mr. K.B. which the manager said he will relay the message. I told him, I felt like just because we already made the purchase they just drop the ball. You would think that person will make sure that everything is in our complete satisfaction (nobody ask really). Sad, really! I even thought after our first purchase, I told my husband I want to get my 19 year old son a car. Not anymore, I am completely dissatisfied with the whole thing. And yes, I had better experienced that this one!