Manhattan Beach Toyota
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Dealership Sales Review
sales Rating
Blindsided
Written byon 03/06/2012
updated 06/05/2025
Part Two: Manhatten BeachToyota instructed me to go to the DMV to have the Title changed reflecting our Dissolved Trust. Went to DMV - said transaction could not be processed without the original Title, so the dealership misinformed me. Called immediately after the sale 3 different times to speak to the owner. Was "promised" he would call back. Instead over the next 8 days, I received 2 calls from sales, 1 from "Customer Relations" who very unpleasantly said the owner "was in a meeting" and would call back. Instead, 2 days later a call from ? dept., who said the owner had been "out of town"... Interesting. And this is acceptable Customer Service?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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mbtoyota on 03/13/2012
Dealer Response
Dear Celeste,
<br>
I apologize for any frustration we may have caused you. The title to your trade must be in your name, not your ex-husbands name. Our finance manager was confident the DMV would issue you the title in your name because you had the proper documentation. Again, I apologize for your inconvenience.
<br>
The scuff marks on the underside of the bumper on the pre-owned Prius you bought are from normal driving, such as, entering driveways or passing over dips in the road, etc. When you brought the scratch to our attention again in your first online Edmunds.com review, the customer relations manager offered to repaint the bumper; however you declined to have her assist you with this.
<br>
Because of the title issue and your dissatisfaction, we immediately refunded your money in full and returned your trade, no questions asked. We would much rather have a satisfied ex-customer than an unsatisfied customer. In fact, we are very proud of our high customer satisfaction ratings with Toyota.
<br>
After that final transaction in which your money was refunded, you told the general sales manager you were pleased with the outcome and your experience at Manhattan Beach Toyota. If I may be of any assistance or you would like to talk to me, please call me at (310) 546-4848 and I would be more than pleased to talk to you, in fact, it would be my pleasure.
<br>
Sincerely,
<br>
Darrell Sperber
<br>
General Manager
<br>
Manhattan Beach Toyota
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