Manhattan Beach Toyota
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HORRIBLE EXPERIENCE...DO NOT GO!!
Written byon 11/06/2011
updated 06/03/2025
I took my mother to John Elway Toyota in Manhattan Beach to buy her a new car. My mother is a sweet, tiny, 83 year old widow on a LIMITED budget. We found her car, her color and her price. First, after one hour, they tried to tell us they no longer had her car in the color she wanted. Then, after sitting around for 2 hours, we get to the finance manager and he tells us the deal is not the deal they ORALLY CONTRACTED to with us. They fought my poor senior citizen mother over $500...which was THEIR mistake. The customer is NOT always right at this dealership. Make sure you are ready for the "bait and switch'" if you patronize this dealership. IT WAS OFFENSIVE THAT THE TRIED TO TAKE ADVANTAGE OF A WIDOW!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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mbtoyota on 11/10/2011
Dealer Response
Dear Lisa,
Please allow me to apologize on behalf of the entire team at Manhattan Beach Toyota for your negative sales experience.
I have spoken to the sales manager about your experience. Although the specific advertised vehicle was sold while you were at the dealership, we sincerely apologize for any inconvenience caused to you and your mother. Toyota Financial Services does not provide a $500 rebate when using the special 0% APR financial programs.
As a dealership, we pride ourselves in offering our guests the best service and experience possible. I sincerely apologize we did not meet your expectations.
Thank you for sharing your experience with us. We do take our guests opinions very seriously. Please contact General Manager, Darrell Sperber, directly at (310) 546-4848 and he would be happy to discuss this matter with you if you desire.
Sincerely,
Joy Anderson
Customer Relations Manager
John Elways Manhattan Beach Toyota
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