Manhattan Beach Toyota

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Manhattan Beach Toyota
1500 N Sepulveda Blvd, Manhattan Beach, CA 90266 (map)
Today 8:30 AM - 9:00 PM
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Get back to basics of Customer Service
Written by scooterbug19 on 12/27/2011
updated 06/03/2025

Could it be that in a highly competitive market, with a multitude of businesses vying for the customer's attention and dollars, that a car dealership actually has a frontline person who delivers horrible customer service at the onset, ensuring that NO transaction could ever occur??? We got a TrueCar quote from this dealership, followed up on it, and got a Fleet Manager who sounded extremely impatient and condescending on the phone, treating a prospective buyer like an imbecile, and making ZERO effort to try to work around customer queries. Apparently, this salesperson is unfamiliar with Customer Service 101: treat the client with respect, build goodwill and equity into the dealer name. I'll tell all my friends to stay away from this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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mbtoyota on 12/31/2011
Dealer Response
Dear Scooterbug19, <br> My name is Darrell Sperber. I am the General Manager of Manhattan Beach Toyota. First I want to sincerely apologize to you for the experience you had. We do earn many of our customers’ business by offering a great experience, so it deeply concerns me when I read that you did not have a respectable discussion with one of our fleet managers. <br> Second, I would like to thank you for sharing your experience so I may address the matter. With your feedback and the feedback of other guests, we are able to improve your overall experience at Manhattan Beach Toyota. <br> We truly respect our customers. We have over 20 sales people (including Fleet and Internet) and I receive very few negative comments. In addition, we encourage our customers and guests to seek information and ask questions about our products and services. It is not our practice to be condescending or rude on the phone, and once again, please accept my sincere apologies. <br> Please feel free to call me at (310) 546-4848 or call Brad, the Fleet and Internet Director, at (310) 546-4848, so we may personally help you and answer any questions you may have about the True Car program and the True Car quote you received. <br> Sincerely, <br> Darrell Sperber General Manager John Elway’s Manhattan Beach Toyota
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