Manhattan Beach Toyota
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False Sales Pitch
Written byon 06/14/2013
updated 06/03/2025
Don't buy from here at all. We were given a price for a car, when we got to the finance department, we were told that our payment was higher because of where we live. The sales person knew exactly where we lived and told us that the price quote was it. I was also told that my insurance company wouldn't cover GAP insurance and I was convinced to buy it. I later called my insurance and they said they do cover and that dealers know that. I was advised to return to the dealer and ask for a refund, Manhattan Beach Toyota refused me that. I told him that he lied to me about GAP insurance and he said"I don't remember". They are very dishonest and crooked at that dealer. Save yourself the pain and shop elsewhere. Bad Customer Service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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mbtoyota on 06/15/2013
Dealer Response
Dear 310losangeles,
The customer satisfaction ratings at Manhattan Beach Toyota Scion are truly exceptional and it seems there may be a miscommunication in this instance. I ask that you please contact us so we may review your purchase of the GAP insurance and refund you for this product, which you dont seem to want through us. However, the Finance Department was correct in telling you that the sales tax for the purchase of your vehicle is based on the city you will register it in.
Unfortunately, I am not able to address your concerns further here. Without your name, I cannot take a look at the paperwork you completed or learn about any follow-up discussions you may have had with the Finance Department. But please feel free to contact me about this matter should you wish to discuss it further. I can be reached at (310) 546-4848.
Thank you,
Joy Anderson
Customer Relations Manager
Manhattan Beach Toyota Scion
(310) 546-4848
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