Harbor Chevrolet

Up until post sale, Harbor Chevrolet seemed to be a good reputable automobile dealership to deal with. A 90 year old family-owned dealership must be doing something right...riiight. Internet Fleet Manager Daniel was easy to work with and responsive to any questions and requests regarding a 2019 Silverado 2500 HD Crew Cab 4wd Duramax LTZ. I was able to negotiate a deal through email a few days after a test drive and set up a day to sign papers and take delivery. Everything up to this point was great, no complaints. On delivery day, the truck was "detailed" AKA quick wash as part of PDI. The interior wasn't vacuumed (quite a bit of assembly lint/fiber) and not a drip of tire dressing. PDI also neglected to put ANY grease in the 9 front end grease points (zerks). I've heard of this before from numerous owners and now personally experienced that GM/Chevy for some reason ships the serviceable front end component joint boots completely dry. No doubt, a cost cutting measure. Harbor Chevrolet did fill the tank full of diesel so, guess I'll call this even. As with all car sales, final sales paperwork is completed with the Finance Manager (Luis). Luis seemed like a good guy although fast talker and shame on me for assuming anything other than keep your guard up at all times at an automobile dealership particularly in the Finance Department. This is where Harbor Chevrolet turns into your typical looks good on face value dealership but will pull a fast one on you in the hopes you'll never find out. I understand everybody has to make money; however, this method is simply unethical. I've purchased at least seven new vehicles and not once was anything ever unknowingly slipped in on the sales contract UNTIL NOW! Although only $349, it's over a week later and I still have no idea what "ACCESSORY" I paid for. I can only assume it's a "3m Protection Package" that I saw printed on a separate "Get Ready Authorization." The fact it was rolled into the finance total means it'll be more than $349 over the life of loan. BUT, I signed the paperwork so I own it now. Well, at least the Finance Manager made money on an otherwise no add-ons sale, that's all that matters at Harbor Chevrolet apparently. I did reach out to Daniel and he told me Finance Manager Luis would contact me the next day. He never did (wasn't holding my breath), so here's the honest review I was encouraged to share on various social media sites regarding my purchase experience at Harbor Chevrolet. If you're considering Harbor Chevrolet in your auto shopping search, just know they're a dealership that'll pull a fast one on you with a smile and a handshake, so be very careful in your dealings with them. Loyalty and repeat customer are two things Harbor Chevrolet will not earn from me but I'm sure they could care less with such a deceptive business model.