AutoNation Toyota Irvine
Dealership Service Review
I have a Toyota Corolla 2009, staying in Orange County. I took my Car for the 10,000 Miles service to Power Toyota of Irvine. I was shown a plan for $98.99 which covers all kinds of checks for 10000 miles. I had 2 additional issues, as 1) Vehicle Acceleration at higher speeds, is not switching to higher gear ratios, for a smoother drive. 2) Car, is not having a good pickup at lower gears. The Dealer took 1.5 Hrs to do all the test where they claim they did driving test, all fluid levels top up etc. These were the worse part... (all) 1) They had damaged, my car engine hood, where paint was chiped in 3 locations , possibly due to some tools used during service. (Careless handling) 2) Break fluid and other basic fluids not topped up properly. 3) Disk Break dust not cleaned properly in the front wheels. 4) Instead of 30 psi on all 4 tires, they have set 40 psi on each tyre. 5) When I gave the car for service, the only issue was, the 2 which ive mentioned at the top. But after the service, they added one more which made me pannic when i was driving on Interstate - 5(I-6) at 65miles/hr. A constant rubbing sound, a high frequency sound from the front. As soon as I press the breaks it goes off. Power Toyota, did not resolve the 2 issues i mentioned at the top. But introduced one more, and damaged my Car's Engine Hood by chippping off the paint. Service Men, Joseph , after all his mistakes, talks as if I am guilty of some wrong doing, when I talk about the wrong pressure setup for my car wheels as 40 psi. Service Manager, hates to walk out, and solve the problem of a customer(sitting inside, at morning 7:30 AM, when a customer has walked in with all these issues, which she is aware of). Customer Relations manager, spoke to me once, and told will talk to Both the service men and service manager and get back, but did not turn up at all. They have spoilt my weekend. They damaged my car. Introduced new problems. Took my car, in the name of fixing the problem, and have asked 3 to 4 more day, for fixing the problems they created and introduced to me and to my car. I have lost hope on my car, if it is any more a good car / or a good company. They say, I have to stay with what ever car I am given as a replacement for 3 to 4 days for rent. They have held my $50 in addition to all this nonsence , as a car rental hold, and have given me the worst of all, Chevy Cobalt. Also $8.99 every day, towards the Insurance which Enterprise (their rental service provider, wants me to take, as the dealer will not pay for it) I, mean, the dealer will not pay for what ever the problem they caused. Does your dealer mean, Chevy Cobalt is better than my Car which was running fine before I got it to them? All the only mistake I think i did was, I took it for a service at 10,000 Miles, to end up in this mess. I am very upset and the reason : 1) My week end was spoilt 2) I have taken the risk of driving the uncomfortable Chevy Cobalt 3) No Proper response from the delership who caused all this problem, i would say, its a disrespect for any customer who has gone through so much. 4) Spoiling my week 5) I have paid $98.99 + $50 (in hold) + $8.99 a day(till they give my car back from service). And all this amount, for none of my mistake. 6) The Careless sevice man, says that, since the service was completed ( it was completed with lot of faults to cause all this mess in my car), that they cannot even hold the payment of $98.99 dollars. But they will charge me, as it was done as per records. I am loosing money every day.. and is this what toyota wants to support? Please help me and get me out of this mess.
- Recommend this dealer? No