AutoNation Toyota Irvine
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Dealership Service Review
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Toyota Service
Written byon 05/10/2023
Just an oil change with a first of the day appointment. Estimated time 2 hours. Took almost 4.5 hours. Tried really hard to up sell other services after making us wait 3 hours, which I had to ask what was going on with my service before getting answer. Other people came and left that was after my appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Joseph Lee on 05/13/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (949) 287-8766 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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