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Diamond Valley Honda


300 Carriage Cir, Hemet, CA 92545 (map)
Today 8:00 AM - 9:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Experience
Written by HondNOPE on 04/07/2016

Do not use this dealership. I had/have an issue with my leased vehicle (a rodent or via vandalism cut through the fuel line) and basically the manager yelled at me over the phone. "Let me explain the facts" he said. Uh duh.. I know the facts.. its not either of our faults and you are doing nothing to work with me. I have no cash to pay for their overly priced part ($1100) to fix it because this is not covered under warranty. I also don't have the cash to pay for my insurance deductible (don't get me started about ins). He talked to me like I was a child and they left me stranded and hanging to find out what my options were for 4 DAYS. Not too mention that the airbag recall that needs to be fixed was never even brought to my attention. Basically, not caring about their customers is the way they conduct business. The manager told me that it was 'my problem'!! I've tried Honda customer care and their customer service phone line has been down all week. NO MORE HONDA's for me and definitely never going back to Diamond Valley Honda and wouldn't recommend the experience to anyone!.

  • Recommend this dealer? No

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