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Diamond Valley Honda


300 Carriage Cir, Hemet, CA 92545 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst car shopping experience
Written by ileanavieyra on 02/16/2017

So been shopping for a while now and found a car I was really intrested in.had this new guy help me (rolando)he was great at listening to us and trying to find what we were looking for.everything was going great with rolando and he understood we were strictly on a budget.so after a couple days of going back and forth in messages we come to an agreement and deside to go back to make the purchase.little did we know they had lied to us .in show up with my family and ready to purchase and everything changed.I have messages him saying a price of cat out the door and then has his manager come talk to us only to treat us so awful.the way I was being talked to and tone of voice like I was stupid to think they would ever sell a car to me for that price.I felt so disrespected it made me not ever want to go car shipping again.rolando manager I believe he's name was Manny.might be wrong but he was an older gentlemen in his 50 with grey hair.anyways he treated us so badly I would never recommend going to diamond valley Honda to anyone.after being talked to like we're were idiots I showed him the messages where it clearly said 20,0000 out the door.and refused to honor it.this was my fouth time up their to their dealership I was so shocked at the way he was speaking to us I honestly felt my self shutting Down.I hope no one ever has the same experience so if you can avoid going and avoid rolando manager.so unprofessional and worst costumer service I've ever encountered.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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dv_honda on 03/02/2017
Dealer Response
Hello, thank you for taking the time to give us some feedback about your experience. I dislike hearing that you felt mistreated and disrespected in any way during your time with us. This does not reflect the kind of experience we strive to provide for our customers. I never want a customer to feel as if they are not being treated with kindness and fairness. I would like to hear from you personally about your concerns. Please email me whenever you are available at fjaen@gohondas.com. I hope to hear from you soon. Sincerely, Flavio Jaen President
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