Skip to main content

BMW of Fremont

See all Inventory
Write Sales Review
BMW of Fremont
5720 Cushing Pkwy, Fremont, CA 94538 (map)
Today 10:00 AM - 8:00 PM
Sales Rating
4.59 out of 5 stars (173)
Recommend:
Yes (48) No (6)
Service Rating
4.47 out of 5 stars (130)
Recommend:
Yes (64) No (9)
Back to Service Reviews

Dealership Service Review

3 out of 5 starsservice Rating
535i BMW owner
Written by ThomasL on 11/20/2023
I had arrived early for my 8:20 am appt for an oil change and brake fluid replacement on Nov 11. The service tech also added Standard Scope of Service $132.88 and Vehicle Check $264.88 to my services The waiting area was filling up with people waiting for service. I ended waiting 3 1/2 hrs and felt like the last person in the waiting area at noon. When I picked my vehicle, I was expecting a checklist of my vehicle conditions which I had paid for. None was provided. Just an assurance by the service tech that my vehicle was OK. I purchased my vehicle from this dealer and had been servicing my vehicle there for the last five years. I always had excellent service from this dealer until that Saturday. Was there a comprehensive checklist done by the mechanic?
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 2 comments
Sort by:
Thomas Lowe on 12/04/2023
Dealer Response
To BMW of Fremont Service Managers' Mike and Gretchen. Thanks for your quick respond in resolving my complaints. Your Dealership deserves service rating of 5 stars. Thanks again
Report
Shelly Rose on 11/21/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4820 to discuss what we can do to help.
Report