Rotolo Chevrolet
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service Rating
Not a good service experience
Written by 09/27/2023
onThe entire experience was horrible. The parts delay was understandable, but the day by day delay because they wanted to make sure they were doing a good job seems to have been an excuse for mistakes made. I was even told the last minute delay for completion was due to the tech pinching a line while performing repairs. The worst part of it all, after all the delays, was getting home to smoke coming out of the engine bay and then seeing the airbox completely dismounted and loose to move around while driving. I called back to relay my concerns and was invited back for a look. Because of experience I did not go back, I do not feel comfortable letting them repair anything else on my car. I will not be returning.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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ZL1 Owner on 10/01/2023
Called in on 9/29 to speak to Armando, the general manager. Did not answer so I left a message. It is now 10/01 and I have not received a call back. Car is now leaking coolant around the area they performed repairs. Service did not offer to have car towed in. They ask that I drive the car in to see what is wrong. What an amazing experience.
ReportZL1 Owner on 09/28/2023
Thanks Armando, I'll call in to discuss this experience. Looking forward to it. Post will be updated after the discussion with Armando, the General Manager.
ReportRotolo Chevrolet on 09/28/2023
Dealer Response
We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business.
Best,
Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
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