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Rotolo Chevrolet


16666 S Highland Ave, Fontana, CA 92336 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (1) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible
Written by Meckroe on 12/14/2018
I took my 2015 Chevrolet Malibu in to the dealer. the charging system was failing. I checked the alternator and front and back batteries prior to taking the car in for service so I knew that the alternator was failing and that both batteries where good. I took the car in and told them that I had a extended warranty on the car and that I wanted the insurance to cover it and that I didn’t want to pay anything out of pocket. It was my mistake by telling them that. They called me the next day and told me that the back battery was no good and that the vehicle needed a catalytic program upgrade and also told me that the insurance didn’t cover those two items. I asked him what a catalytic converter had to do with the charging system and also told him that the back battery was good and that I had recently checked it. He told me that they are specialists and that that’s what the issues were and that it would be four hundred dollars to fix the problems. I said okay I really just wanted my car back. I picked up my car and the following day the check engine light came on again and the same problem occurred. I took the car back and they said they there would be no charge that they would have took care of it. They call me back saying that it’s the alternator and that they were going to have to have my insurance pay for it. These people are professional thief’s and to top it off the mount that holds the plastic bottom on which the air filter rests on was broken now when my car automatically stops it rattles horrrible service and they’re thief’s at the rotolo Chevrolet of Fontana. I won’t be taking my car to them ever again.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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dealerreply on 12/17/2018
Dealer Response
I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Rotolo Chevrolet. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Best, Mike Caposio | General Manager | Mike@rotolo.com
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