Acura of Escondido

I had a great experience at Acura of Escondido 3 years ago on my TSX lease. With my lease ending soon, I decided to contact them again to lease a RDX. I contacted John Greiner via email and he offered an amazing deal on an RDX AWD. He wanted me to close the deal on Friday but due to other personal appointments, I was not able to get to the dealer until Saturday morning. I spoke to John via phone and email documenting verbally and on email that the deal will still hold on Saturday morning. I drove 30 miles up to Escondido Saturday morning and met with John. He then proceeded to tell me that the deal expired on Friday and they cannot fulfill the commitment. Despite the verbal and email exchanges documenting that the deal was confirmed, they backed down their offer. This behavior was completely dishonest, irresponsible and disrepectful to the customer. I wasted my time and my drive up due to lies that John and the Acura sales team told me. I was tricked to make a trip up based off of dishonest and untrustworthy words. Shame on me for believing and trusting them. Shame on them for conducting business in this way. I took my business to Kearny Mesa Acura. Acura of Escondido will never get my business again.