Acura of Escondido

ACURA OF ESCONDIDO IS A HORRIBLE DEALERSHIP. We bought a 2014 Acura TSX from a salesman named Ken. He was nice to us before the sale, then took a 180 degree turn after he got our money. It was near closing time when we took delivery. We asked for help with the tech features, and Ken told us to look it up in the manual. He apparently needed to go home and didn’t have time to help us. We ended up going to another Acura dealer in LA for help. How embarrassing having to take a new car to another, and have them explain the car’s features. Ken also exaggerated some of the car's features. To his defense, he was probably just unaware or poorly trained. The woman in charge of the sales and contracts was also irritating. Trying to sell us all kinds of add-ons. She wouldn't take no for an answer. Very pushy and unprofessional. I reported all of these problems to the General Manager, Ray. He apologized, but didn’t help us. ANOTHER MAJOR PROBLEM: Acura of Escondido incorrectly filled out our DMV paperwork. They submitted the wrong address and misspelled our last name to the DMV. This has caused numerous problems that still hasn’t been resolved after well over 6 months. Acura of Escondido told my wife and I to submit change of address forms and name change forms to the DMV. We did this twice, but the problem still exists. Acura of Escondido wasn’t willing to help us with any of this because they said only the owner can initiate this process. I then contacted PENSKE, the parent company, and explained the problem to them. On our behalf, PENSKE contacted Kearny Mesa Acura (in San Diego), also part of PENSKE, to help us with the DMV issue. We went to this dealership for help. It’s been over six weeks and the problem is still not resolved. Kearny Mesa Acura is full of promises and excuses, but no results Historically, I buy a new car every couple of years. This was the worst experience I've ever had. This year I actually bought two new cars. The other one was from Mini of Escondido. I can't say enough good things about them. Unfortunately, they don’t sell anything comparable to the TSX. If you really want an Acura, I’d recommend staying away from Acura of Escondido or Kearny Mesa Acura. It’s probably best to avoid any PENSKE dealership. One of the Kearny Mesa Acura salesmen we talked to said bad things about Acura of Escondido. Good luck, Kevin.