Culver City Honda

I bought an SUV from them with ProPack included. But just before driving home the SUV, I noticed it wasn't put in (mat & wheel locks). I pointed this out to Daniel, salesperson, who said he forgot to mention to me that their Parts dept was closed that day and told me I had to come back to get them(something he should've known beforehand and advised me prior to making me pay for them!). He gave me his own cell # as well as the dealers so I can check first. But guess what? A few days after, once I decided to come get the Package, his number is suddenly invalid! I called the dealership to ask about him and they told me he was off that day as well as his manager. I tried parts dept and spoke with Karla who promised she'd get back to me - never got any call! I left a message with this dealerships customer service and, as expected, got no reply. So I let a say pass to give them more time, and having gotten no updates, decided to call parts again. Spoke with Karla once more and she confirmed the parts were there and that I can come by and just ask for her. So that's what I did, but upon arriving found out that SHE HAD LEFT FOR THE DAY! Could have been coincidence but the timing of everything happening points to them avoiding to fulfill their end of the deal. Fortunately Hector of parts was kind enough to assist me with getting the Propack put in but then later on I discovered another thing they neglected to do. My battery died (on a brand new SUV!) and had they actually done a multipoint inspection (which is done regardless of service you avail of) then they would have seen that and advised me about it that day also. This means they just say they do a complimentary multipoint inspection but not actually do it in actuality! This dealership is filled with sleazy, lazy people from every aspect of their service. I would avoid them at all costs!