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Concord Mazda


1001 Burnett Ave, Concord, CA 94520 (map)
Today 10:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Would not Recommend this dealer at all.
Written by Alan L on 11/05/2021

First off, I want to begin with some disclaimers- I did not directly buy a car from Concord Mazda. Second, this will be a long read, but I promise you, it will be worth it. I bought a car from Mazda of Elk Grove, which was a DEALER TRADE from Concord Mazda. In June of 2021, I got a CX-5 from Elk Grove(which was a dealer trade from Concord), Things were fine up until about 2,000 miles, when my car would constantly produce a "clicking" noise when being driven. I took it to the dealer a total of 4 times. For the first 3 times, I was hoping that the issue was going to be resolved, but it was not. The fourth time was then I decided to file a lemon law claim with Mazda. During this fourth repair, I was told by Mazda Corporate that I had allegedly got some body work done at Concord Mazda in August. I was initially shocked, and started to contact Concord Mazda to get this clarified because I had never even stepped foot in Concord before. I was surprised when Greg, the general manager of Concord Mazda, informed me that the car sustained an alleged 958.64 dollars of damage in April of 2021, FOUR months before I purchased the car According to him, because the damage was under a certain percentage in relation to the MSRP, there was no need to disclose this damage voluntarily (3 percent is the threshold). An invoice was provided, but was missing pages. After some detective work and some back and forth, the actual damages of the car was OVER 8000 DOLLARS. the MSRP of the car was 38,317- this damage amounted to about 21% of the cars value. What this means is that Concord Mazda violated the California Vehicle Code, which is illegal. Now- I am not sure if this was a misunderstanding or if this was just swept under the rug in hopes that nobody would find out. Right now, I am still in the process of getting this matter taken care of. Mazda corporate is also involved. It is unbelievable that I had wasted over 30 days trying to get this car fixed for something that could have been caused by prior undisclosed damage to this vehicle. To anybody still reading, PLEASE be informed of the law. I will provide it here. Do not let car dealers take advantage of you. https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=VEH&division=3.6.&title=&part=&chapter=4.&article= If you are shopping for a car here, please be aware of potential damages to the car you are looking for. It is illegal for any car dealers to lie about prior damage, so please ask. I do not want potential customers of this dealership to end up like me and waste valuable time getting this sorted out. I also expected more from Mazda as a brand. This is my fourth Mazda, but after this, I will never buy a Mazda again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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