Cerritos Acura
Dealership Sales Review
I contacted the internet sales/fleet department prior to visiting the dealership and had a very good, painless experience buying my car. My dealings with the F&I department, however, left a lot to be desired. First, the rep dangled an extended warranty in front of me as a carrot for a .5% APR cut on my loan. I actually wanted an extended warranty, so that was fine, but what disturbed me was the fact that he said "I am Mazda, I work for them" as a way of legitimizing the third-party, crummy extended warranty that he was trying to pawn off on me despite my insistence on a factory-backed Mazda Extended Protection Plan. If you didn't know, dealership employees are NOT employed by the manufacturers. I did, but I suspect he's gotten that to work on many unsuspecting buyers. My dealings with the F&I department sense have been pleasant, but similarly sleazy; BEWARE. In summary: the sales team is pretty good, the inventory is great, but don't get snowballed by their niceness.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes