Cerritos Acura
Dealership Sales Review
I came to this dealership last Saturday July 21, 2007 at 7:00pm and Trade-in my Toyota RAV-4 2002 in exchanged for Mazda CX-7. Look what happen, It was night that time. The deal is fine, even they rip-me off a little. They check everything was fine on the new car with paper details. But when i drive from Ceritos to los angeles I found out that the front passenger window automatic is not working when I'm driving in Freeway. Look! they check everything is working! not only that the CD player when you're playing suddenly skip. I never encounter this cd problem on my old RAV-4 2002 and CX-7 is poor. Another problem because it was night and the exterior color of CX-7 is liquid platinum silver. When i check the car in the morning i see scratch on the front left fender and visible. This afternoon July 23, 2007 at 2:30pm i complain to this dealership about the problem on the car. I waited for 2 1/2 Hours for nothing and the sales man is not there. I told them to fix it or replace it. POOR CUSTOMER SERVICE. But if there is a sale in 1-minute your THERE!!! I will file a complain to Better Business Bureau with this matter. NEVER! NEVER! have a deal on that dealership. Next time! double Check that car that they are giving. They Just check details on paper without even checking the car is everything is ok before giving to the customer
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes