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Toyota Carlsbad


5424 Paseo Del Norte, Carlsbad, CA 92008 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
MARTIN SUAREZ Horrible service won't stop harassing me
Written by MrsMozqueda1 on 07/01/2019

We bought a truck from toyota Carlsbad , we were supp use to go with escondido since truck was 10,000 cheaper and Martin was giving us 900 payments while escondido was giving us 700 payment so we let him know we were just gonna go with escondido, he then went from 900 to 600 so we made the biggest mistake of our life going with Carlsbad, Escondido warned us make sure they don't add anything more and switch numbers on you and a week later they did after already signing contract he called asking for 10,000 down payment, I gave them all they asked for to show them I made sufficient money he said I had 21 day to give him that money I said ok I'll figure something out, next day he calls harassing me saying so how much are u gonna give me I need that money, I replied u said yesterday I had 21 days he said no I need it today, I said it was short notice the following day he calls and says how much are you gonna give me Orwell me where ure at I'll go get truck, I have never felt so harrased,while escondido told us just to keep the down payment , because credit was soon good .

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Toyota Carlsbad on 07/02/2019
Dealer Response
We are so sorry this was your experience. We want to make the car buying process a positive one and stress free for everyone. I am personally looking into your visit, but if you can give me a call when you get a chance so I can get a few more details from you. Vanessa Rodriguez Customer Relations Manager Direct: 760/918-3795 Email: vrodriguez@toyotacarlsbad.com Thank you
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