Mercedes-Benz of Carlsbad

Hoehn Mercedes Benz in Carlsbad California is the worst Benz dealership I have ever been to. Dont buy a Benz from Hoehn Mercedes, I would highly suggest U go elsewhere they R [non-permissible content removed] & a dirty dealership. This is my 2nd car from Hoehn first time at Hoehn Mercedes ,first time buying a new car. This is supposed to be exciting experience & it was the worst exp I have ever had & I am still fighting the Hoehn. It started with the sales person Lori who walked out on me after 5 hours of negotiating for my white 2016 GLE 400 over 30.00 on my payments she stated I am only making 300.00 on the deal & couldn't deal & up & walked out & left me on the showroom floor. I didnt know what to do. I went into the sales manager's office Pete Lizarraga & asked him if he could get the deal done. He got my payments to $600 a month & we discussed the things I wanted added to the car. There was damage on the car in the showroom that was pointed out & they said they would fix it. They pressured me to drive off the lot with the car because that's all part of the car buying experience driving off the lot. I could drop the car off the following Monday for repairs, I let them know I was in no rush & was going to Maui for 4 -5 months in Feb. They told me it would only take a few days. Rear ent package Chrome Hood Fins Illuminated Benz Star Black rims running boards Teflon interior & exterior coat Left the car off Monday & got a C Class loaner. Called me a week later they couldnt do the wheels, changed them to the factory wheels Mercedes offers on their website, then got a call they could not do the running boards, I then got a 3rd call & was told they could not do the rear ent package as the interface didnt work in the 2016 GLE. I was furious & the sales mgr. Pete Lizarraga who was sorry & said they should have custom built me my car they will fix it & we're sorry. I told them I didnt want the suv, they insisted they would fix it & make it right. 2 weeks of driving the loaner they finally were making some progress & I was still very angry. They sent the car out to a 3rd party local audio video install co. It was not the certified Mercedes Benz rear ent. Package I wanted, they got the rims from another Benz & changed me $1800 to powder coat the factory wheels on the Benz they pulled the tires from, when I asked they keep Pirelli tires on the new rims I was given an attitude. I am mostly dealing with Pete Lizarraga the Sales manager for Hoehn Mercedes Benz. They finally got it all done somewhere b4 or after Xmas. When I picked up the vehicle there was an odd smell inside the vehicle & didn't smell new, the rims wheels were not polished & there were nicks that had not been buffed so they took it back to finish it up. After getting home I noticed the memory seats controls were broken not how I dropped it off. I called them they said come by, I waited for 2 hours 4 them to tell me they have to order the part & bring it back. I drove the car for a few days & had a Las Vegas trip planned on the 5th of Jan & was going to be driving my SUV to Vegas. It was pouring out that day & on the way to Vegas my passenger said why they hell is water dripping on me so I looked over & there was water inside the car running down the passenger side front corner windshield to dash & dripping, water had leaked in the interior cabin on the passenger side headliner on the panel where the seat belt is, passenger rear window behind the passenger rear door, the windows were all fogged up & my driver side was leaking so that was 4 breaches of water, I called Mercedes yelling as I was furious that this $82k Suv was leaking water. They said they were sorry & bring it in when I get back from Vegas they would put me in a similar loaner & suggested a buy back from Mercedes Benz the interior was compromised & had visible water damage which leads to mold, mildew, etc, I didnt want the vehicle. They admitted to the defect & admitted to the mistakes in the buying process the mgr. of the dealership Kris Truman who was no help but did sit with me & apologize the whole exp & how its was handled is gross. I got home from Vegas & dropped the vehicle off few days & they called & said that there was a manufacture defect in the car & Mercedes didnt have any fix at this time & would I like to come pick up my car? Why would I pick up that car when there is a manufacturer defect & water damage? Mercedes Benz denied the buyback. I am in contact with the Attorney general & my Lawyer to see what legal I can take. They R now trying to pay me to go away now, After I left a yelp review Kris Truman told me to remove it.an they will buy me a new car. They had me come in & do a sub of collateral & brought a car down from LA, the banks approved the sub of collateral, Pete Lizarraga told me they would take care of everything & then called me & told me come get my defective car or a check, they would have to replace the headliner due to the water damage if they kept the car & would not offer to replace the headliner for me. To go a step further these people at Hoehn do not know anything about the cars they sell, they had to look in the manual to see if the car they sold me has ambient lighting which it did not & they didnt know how U use the radio/phone/ text functions they told me to read the manual. We agreed to was a sub of collateral which is on record with my bank they got the vehicle from LA with Kris Trumans authorization & were going to swap out my 2016 GLE 400 with the water damage 4 the new GLE 400 & it was confirmed by the service manager David Cram this was all done through Pete Lizarraga they are trying 2 twist & contort this now. I don't need the car & won't pick up either the car nor the check & will continue on my merry way no big deal either make it right with the GLE with the interior lighting package or another offer. Either way I'm not stepping foot on that lot till they correct the problem. Chris Truman told me that just because the factory didn't buy back the Benz didn't mean hoehn would not as he has been there 35 years working for the hoehn family & they can still do the buy back or as Pete said he would do the sub of collateral & put me in a new car Let me know when the new car is finished or make me a better offer I want my car that I worked hard to buy so make it right & do what U told me. This is extremely stressful on my & has been giving me a ton of anxiety, I've lost time, money, & will never forget how hoehn Mercedes ruined 3 months of my life from beginning of sale to still going!