Mercedes-Benz of Carlsbad

These people are dishonorable and should not be trusted. Here is exactly what happened: I was told by the sale person that because I have a credit rating over 800 that if I filled out their online credit application and accepted their price and terms on a specific vehicle I wanted to buy, that they would hold the car for me until I could drive down the next day from Monrovia CA so I could pay all cash and take possession of the vehicle. Following the instructions, in the morning I filled out the credit app and emailed my acceptance of their price and terms to the sales person who was "helping" me. After waiting an hour and not getting an email response from the sales person, I began calling trying to reach him, ending up leaving several voice messages. I figured, I was safe because the car wasn't on the lot being that it was in the repair shop to remove a large scratch. Meanwhile, unbeknownst to me the car was sold to someone who also saw the car online and being local walked in and signed a contract right out from under me. This was in the afternoon, well after I had emailed my acceptance in writing and submitted my credit app. And guess what that salesman told me when I asked why he didn't get back to me all day in spite of my repeated attempts to reach him? "I was busy on the floor!" Figuring that the company would correct their mistake due to carelessness and set things straight, I went over the whole chain of events with the general sales manage, sending him copies of the emails showing my acceptance with the time stamp on the emails, etc.. Rather than be helpful, this person not only refused to correct their error and make good on their contract with me, but basically told me to go pound sand by indicating that I don't have a legal leg to stand on and welcomed the opportunity to see me in court! If you think I'm making all this up, I will be more than pleased to provide anyone upon request with sufficient documentation to show you how I got screwed by this disreputable company. You might ask, why not take them to court? I contacted my attorney who indicated that the outcome is questionable and I would not be able to get reimbursement for my legal expenses. In other words, it's not worth going after [non-permissible content removed. So I'm moving on and warning others.