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AutoNation Subaru Carlsbad


5500 Paseo Del Norte, Carlsbad, CA 92008 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (32) No (1)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Not a fan
Written by Larry Jones on 08/24/2023

Had an appointment for a simple oil change and tire rotation and courtesy wash. Said 1.5 hours. After 1.5 hrs I returned. Nothing started. After 2 plus hrs it was finally done, at least I thought. When I got to the car there was oil on the seat, not just a drop but significant oil. It took another 10 minutes to get that cleaned so I could sit in my seat. The courtesy car wash looked like someone squirted some water on it or it went through a rainstorm. Even after that while driving home I saw no oil change reminder sticker on the windshield. After I got home I went to check the oil. The hood had 3 large oil spots U had to get soap to clean. I opened the hood and spilled oil by the filler and the cover over the radiator. More cleaning required. I posted my review on Google and the service manager responded and asked that I call to discuss. I have called twice and left voice-mail for the service manager. I called on Monday and Tuesday and it is now Wednesday evening and I have yet to receive a call back. Buyer beware of the service department here. Not sure how serious the dealership is about customer satisfaction.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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