AutoNation Subaru Carlsbad
Dealership Service Review
I took my Outback in for first check-up. Service technician was very helpful and courteous when I checked in. However, I had made an appointment, and they knew I was waiting and yet it took 2 hours for the car to be serviced...usually it takes about 45 min to 1 hour. So, after 2 hours I went outside to my technician to see what was going on. My car was finished and he handed me the keys and I signed the paperwork. Got to the car and realized I had the wrong keys and paperwork. Went back and he gave the the correct keys, I signed the correct paperwork and left. My paperwork said the car had been done for over and hour and the technician told me it would be washed and it wasn't. So, between not being notified when my car was finished, being given the wrong keys and paperwork, and not having the car washed, I have to say I was very disappointed. I have been coming to this dealership for years and this was my first Auto Nation experience...not very good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No