AutoNation Chrysler Dodge Jeep Ram Carlsbad
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Service, what happened?
Written byon 07/25/2023
I have no complaint about the service advisor, he did his best. Came in for a recall update and fluid service. Said it would be ready couple of hours. Came back in 3.5 and told ready to go. Waited and came back to tell me nothing done. Long story short, did the recall update nothing else. I guess, no communication was the biggest issue I had. But am generally not confident things get done correctly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Joseph Lee on 07/26/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (760) 292-2515 to discuss what we can do to help.
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