Mercedes-Benz of Calabasas
Back to Service Reviews
Dealership Service Review
service Rating
Repair
Written byon 03/22/2016
I bought CPO and the next day found a crack sandwich in the windshield and was promised that I should bring the car back and they will fixed it. I brought the car back and the car spend 3.9 weeks at the dealership and no work was done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
dlr_custserv on 03/23/2016
Dealer Response
We are extremely disappointed to learn that your needs were not met with the adequate and prompt attention we pride ourselves on. I would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please contact Wes Crown, Service Manager, at 877-267-6471. We look forward to hearing from you.
Report