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Midway Nissan


2209 W Bell Rd, Phoenix, AZ 85023 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

2.2 out of 5 starssales Rating
Horrible Dealership
Written by riannon81 on 03/19/2008

Midway is one of the worst Nissan dealerships in the country. I had nothing but problems with them once they sold me a used Murano. As soon as the papers were signed, they were rude and uncooperative. To begin with, a few days after we signed the papers, the financing department called at 4 o'clock in the afternoon and said if I didn't furnish them with insurance for the Murano, they were going to charge me over $800. I provided valid insurance before I left the lot, when I purchased the truck, and was told I had about 30 days to change my insurance to cover the Murano. Either they lied then, or when they called and tried to charge me $800. Also, when I bought the truck, the tires were bald and I was told they would be replaced because it is a safety issue. They lied about that as well. I fought with them for several hours with no luck. Finally, my boyfriend went in and talked to them and they agreed to change the tires. However, many months later we discovered that they put the wrong size tires on the truck. The tires the Midway's service department put on were more than 3% off of the factory tires. I had asked for factory tires. Midway refused to change them out, saying I was just trying to get new tires. Again, that was inaccurate, seeing as how the tires weren't even half used. I tried going through the Nissan corporate offices, but as the truck was bought used, they wouldn't do anything to help. However, they did tell me that they get complaints about Midway Nissan ALL of the time. Every person I spoke to knew who they were because of their horrible reputation. Unfortunately, because they are such a high volume dealer, Nissan won't do anything about their poor customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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craig350z on 12/06/2010
Actions like you have taken here by posting your concerns and issues is the first step in Midway becoming a "lower" volume dealership as the Internet continues to become a prevalent medium for communication more and more people will read these review and be able to make informed decision on where to by their Nissan and Nissan USA will then take notice and action. Earnhardt's Nissan actually bought the Nissan I wanted from Midway and sold it to me for 9K less then Midway offered.. So they lost my business.. There are good Nissan dealerships out there but avoid Midway and also Pinnacle as they are owned by the same individual. Let all put the screws to Midway and Pinnacle and any other Nissan/Infinity dealership they own.. Post to your Facebook friends, your My Space friends, etc. I have already, my 100 friends who have 100's of friends and so on and so forth... POWER TO THE PEOPLE HERE..... They will be beggin for a gov't bailout soon..
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