Midway Nissan

We bought a $36,000 new truck from these people, and they promised to deliver it to us in Flagstaff the following Friday. It never arrived, and they repeatedly hung up on my wife, and refused to return her voicemail messages for over two days. Finally after she threatened to report a stolen vehicle to the police the original salesman Loius called to tell her he "thought there might have been a hit-and-run" with our truck when it was being delivered. He told her he was trying to find another to replace it, but never called back or returned her calls after that. The service manager Ed B was always "too busy" to return her calls or deal with this enormous issue as well. Finally, when I returned from over two weeks of work in the Grand Canyon (and being out of reach) she fell sobbing into my arms. I left numerous messages to the service manager Ed B, the salesman Loius, and others, with no response, that following Sunday. Finally I reached a receptionist and told her that if we didn't hear back within a half hour about what happened to our brand new truck and when we'd have a replacement, I'd call the police about a stolen vehicle and have my lawyers begin a lawsuit. it took those threats to finally get someone to call us. While we never did find out what happened to our truck, I agreed to receive another color and their "fixer" delivered it the following Tuesday, four days and lots of stress later. This gentleman didn't know what had been happening to us, so I sat him down and explained it. He was genuinely appalled, embarrassed, and apologetic on behalf of the dealership, and forced Louis, the salesman, to apologize as well. I asked to receive an apology from the Service manager Ed B, but never heard from him. Another manager Aaron called to apologize, but spent far more time being defensive about how not all employees could be as good as Chris M, the "fixer", after I suggested that this fiasco wouldn't have happened had all their employees been as good as Chris. Our experience was off-the-charts ridiculous, and epitomized the caricature of the ugly, lying "used car salesman". They used super high pressure tactics and lies to sell the truck to my wife, then once they had our money, unbelievably thought we wouldn't notice our new car was missing! Buyer beware in spades.