Crain Chevrolet

I am very disappointed with my past two experiences with two different vehicles. When my truck went in for oil change, the invoice stated twice that the tires were rotated and with one being a little newer than the rest, it was obvious that they had not been rotated. With my wife’s vehicle they struggled for days to replace the water pump. while in the shop they said it needed an alignment and tires balanced which was a surprise to me as they were new and had no problems before it went to the shop. On our first trip the vehicle vibrates bad going down the road and is definitely not balanced. The check engine light is still on and I was told I would have to bring it back so they could send it to another shop and get it repaired. All repairs are under the warranty I bought. Don’t believe them when you buy a car and they say you will get a loaner vehicle while yours is being repaired. You will only go on a list. When I got my paper work back it says customer brought vehicle in complaining that the vehicle wasn’t aligned. This is untrue as I never complained about any thing but the water pump leaking on a 45,000 mile vehicle. Crain commitment and satisfaction guarantee are merely words and have no actions behind them. After buying the past two vehicles at Crain dealerships I will not be buying another.