Harry Robinson Buick GMC

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Harry Robinson Buick GMC
6000 S 36th St, Fort Smith, AR 72908 (map)
Today 8:00 AM - 7:00 PM
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Dealership Sales Review

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Wrong Button
Written by Eric5000 on 03/01/2017

https://arkansas-trucks.com/2017/02/27/we-messed-up-we-missed-something-we-apologize-heres-why/ I attached this link because I am the unfortunate person that had to go through this. I had went online and filled out all information and was even called by a rep and had been approved for the amount by phone. Once I entered the dealership I test drove the truck and then went in to do the paperwork. When the sales manager Adam Archer came in he told me that the online price was wrong and would have to raise the price $5000 due to website issues. After asking why they wouldn't honor the agreement Adam got mad and started screaming. He said "Honoring the agreement was just not going to happen". After contacting others I was blocked off of their Facebook page to defend myself so only one side of the story is herd. This is a dishonest practice that I am finding out is used by this dealership and Adam Archer. They have posted that I was the only one to hit the pricing button I did so they did not know the mistake was there. Right!! DisHonest Harry and his staff will not see any business or family business from myself. I hope this makes others aware of the situation that occurred. Luckily I was able to go to another dealership and purchase another truck that day but the time i wasted and stress this situation caused was unneeded if they would have just honored their agreement.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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hrbgcathy on 03/03/2017
Dealer Response
Thanks for your review. I understand that you're upset, and I would be too. I'm so sorry that we could not honor the $13,000 discount - unfortunately, it was an error caused by the shop.click.drive button. As I wrote in our blog, specifically written to address this very rare snafu, the shop.click.drive. button was erroneously doubling the discount on the GM site, which we, unfortunately, do not control. The error was corrected as soon as possible after we were made aware of it, and we tried to get as close as we possibly could to the price you needed. We’re glad this mistake was caught while you were in the initial stages of looking at the truck, discussing your monthly payment options, long before any finance paperwork was in process. If we could have done any more to bring the price down, we absolutely would have. I’m so sorry again that there was a mistake at all, and that we couldn’t honor the full discount, and that this situation caused you any undue stress. I'm also glad you were able to find a truck you like, even if it wasn’t from us. I hope that one day you will know HRBG and our employees enough to know that we are honest, good people. We’ve certainly never known Adam to raise his voice to one of our customers, as we strive to treat everyone with the utmost respect and kindness, and I’m sorry this was the perception. We want to give an exceptional experience to everyone who visits us, make sure they leave happy so that they become lifelong customers. Thanks again for your review & God Bless. https://goo.gl/eD3cLo
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