Quebedeaux Buick GMC
Dealership Service Review
I purchased a new 2005 GMC Sierra SLT Extended Cab 4x4 in the summer of 2005 from a dealer in Cottonwood and traded in my 2002 of the same trim level and added a $3500.00 cash down payment on top of that. This was one of the few trucks like it at the time and I was willing to travel the 237 miles from Tucson up to Cottonwood to pick it up and the dealer was able to get me financed before coming out. The purchase process went quickly but the truck was, you guessed it, a lemon. I left after the dealer closed and on the way back home I could tell the front end of the truck was too tight and the newer L33 that made 310hp vs my older 280hp 5.3 worked harder than my other truck ever did. I could feel the front end getting pushed down the highway and climbing the mountains made it clear the truck was not working right. It would bob from side to side as the friction in the front brakes or bearings would vary, causing the hood to rock back and forth. I stopped in Phoenix and the front rims, not rotors, rims, were too hot to touch, I dared not touch the rotors. This truck had 6 miles on it. I made it back home with the truck and I checked the truck out better and found that the fuel cap tether was not long enough to reach the cap, the truck had a vacuum leak and no throttle response, part of the air cleaner box was not bolted down, it had an undersize oil filter installed, when warm you could hear a lifter tick, and the transmission would sometimes stutter, oscillating between gears on upshift, and the oil pressure was below 20psi when warm, all not good things. That and the truck drove like the front brakes were locked on, good luck hitting a patch of ice in 2wd like that. I called GM and expressed my concern and wanted a different truck since I preferred not to have a major differential and bearing repair right off the lot. GM ran me around for about a week and I told them I'd consider having the truck fixed and at no point did the selling dealer in Cottonwood offer to repair the truck and GM had it towed to Quebedeaux to diagnose the problem. They felt it was the front differential and I relented and agreed if they could fix it this would be acceptable. I returned from a business trip in Europe and went to Quebedeaux who indicated the truck was fixed now and as I sat outside waiting for the truck to be brought to me, another employee drove up where I was sitting and nearly ran into me with the full size truck he parked almost on my feet and then got out glaring at me and entered the dealership to continue to work, nice place this. I drove the truck home through the city of Tucson and new in about a minute they had not fixed it, getting it out on I-10 and the mountains said the same thing. They did nothing else other than claim to fix the front differential, the oil filter was still wrong, the fuel filler was not working, there were air leaks around the door seals, and the truck was still inoperable. GM towed the truck another time to them, they claimed they looked at it again and found nothing wrong, and when I picked it up again, they must have driven the thing around the lot to put some miles on it and when I drove back home the odometer had less than 2 additional miles on it from when I dropped it off. They never road tested it at all. Then told me to take it elsewhere. I realize I did not purchase the truck from them and they did not have one on the lot so it was not possible and it really should not matter since I moved there from out of state anyway and have since moved again and would hope GM can fix my $40,000.00 truck anywhere. It simply is not true. Don't expect to get any service from this place and the staff was unprofessional, incompetent, and unwilling to do any work. You are probably better going to Phoenix or getting something in Detroit as I did with the 2002 if you are serious about getting a truck that works. You will have to maintain and repair it yourself however, these guys won't.
- Recommend this dealer? No